TGA Reference: RC-2023-RN-00217-1
ARTG: 296368
Sponsor: Ypsomed Australia – [email protected]
Customers have reported {that a} just lately delivered bolus shouldn’t be displayed on the Final Worth web page and can also be not displayed within the logbook of the mylife app.
If a operating bolus on the mylife YpsoPump is ending and communicated to the app similtaneously the app makes an attempt to synchronise with the mylife Cloud account, it’s doable that the mylife App fails to log the completed bolus.
Consequently, the calculated insulin on board within the mylife App will probably be too low. With subsequent insulin deliveries, this would possibly result in an elevated threat of hypoglycaemia.
Clients are suggested to institute the next workaround whereas awaiting the software program replace:
- Within the mylife App, go to Settings – Private Information.
- Faucet “Signal out”.
- Then faucet “Check in” to log in to their mylife Cloud once more. Necessary: don’t choose “Preserve me logged in”.
- Till the bug repair launch is on the market, carry out the synchronisation manually as soon as a day by tapping the cloud sync button on the house display. The software program replace is predicted mid-March 2023.
The sponsor is predicted to dispatch letters to all affected clients inside two working days of the agreed date. Please don’t contact the sponsor for additional data until you imagine that you’ve the products beneath recall and haven’t obtained a recall letter.
The total discover will be discovered right here.
